We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.Â
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sale.team@alb3rtco.com Please note that returns will need to be sent to the following address: Parker Avenue, Tilbury RM18 8JA, United Kingdom.
Order Cutoff Time: 6:00 PM (Eastern Standard Time)
Order Handling Time: 0-1 days (Monday - Friday)
Transit Time: 5-7 days ( Monday - Friday)Â
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sale.team@alb3rtco.com
Countries & Policy:Â United Kingdom
Policy URL: Â https://alb3rtco.com/policies/refund-policy
Do you accept returns from these countries?
Yes, I accept returns for defective and non-defective products
Do you accept exchanges?
Yes, I accept exchanges
How can customers return your products?
In-store
by mail
How will customers get the return label?
Included in the package
Select the product conditions that you allow for returns?
New
What is the restocking fee?
10%
How much will customers pay for return shipping?
No cost
Refund processing time
10 days
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (alb3rtco.com?
If you do not live near an (alb3rtco.com) location, the items you purchase in-store can be returned by mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (alb3rtco.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you
The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to Parker Avenue, Tilbury RM18 8JA, United Kingdom.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Customer Support: 24/7
Phone: +447448311183
Email: sale.team@alb3rtco.com
Address: Parker Avenue, Tilbury RM18 8JA, United Kingdom.
